FAQ
Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through secure, encrypted payment gateways.
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. You'll be guided through entering your shipping information and payment details. You'll receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us at contact@limifo.com as soon as possible if you need to make changes. We can modify or cancel orders that haven't been dispatched yet. Once an order has shipped, it cannot be cancelled — but you can initiate a return once you receive it.
Is my payment information secure?
Absolutely. Our store uses SSL encryption and is PCI-DSS compliant. We never store your full credit card details — all payment processing is handled by trusted, industry-standard payment processors.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders worldwide. No minimum purchase required.
How long does delivery take?
Delivery times depend on your location:
- United States: 5–12 business days
- Canada & Europe: 12–20 business days
- Australia & rest of world: 12–20 business days
All orders are dispatched from our warehouse within 1–3 business days (up to 6 business days during peak periods).
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use our Order Tracking page to check your delivery status at any time.
Do you ship internationally?
Yes, we ship to over 195 countries and territories worldwide. International shipments may be subject to customs duties and import taxes, which are the responsibility of the recipient.
What if my package is lost or damaged?
All our shipments are insured. If your package is lost in transit or arrives damaged, please contact us at contact@limifo.com with your order number and photos of any damage. We'll arrange a replacement or full refund.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. Items must be unworn/unused, with tags attached, and in original packaging. Please see our full Refund Policy for details.
How do I start a return?
Email us at contact@limifo.com with your order number and reason for return. We'll provide you with return shipping instructions right away.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. If more than 15 business days have passed since approval, please contact us.
Can I exchange an item?
Yes! Contact us to arrange an exchange. We recommend returning the original item and placing a new order for the replacement to ensure the fastest processing.
Products
Are your products authentic?
Yes, all products sold on Limifo are genuine and sourced directly from trusted manufacturers and authorized distributors.
What if I receive a defective product?
We're sorry for the inconvenience! Please contact us within 30 days of receiving a defective item with photos and your order number. We'll send a free replacement or issue a full refund — no return shipping required.
Account & Contact
How do I contact customer support?
You can reach us through our Contact Page or email us directly at contact@limifo.com. Our support team is available 24/7.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your information for faster checkout, and view your order history.